Shipping policy

Thank you for shopping with tgcLuxe. We are committed to processing and shipping your order as quickly and securely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Destinations

We currently ship to customers within the United States and select international destinations. Shipping availability may vary depending on your location and applicable shipping restrictions.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

  • United States: 3–6 business days

  • Canada: 7–14 business days

  • International: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

Any available shipping promotions or free shipping offers will be displayed during checkout.

Tracking Your Order

When available, tracking information will be emailed after your order has been dispatched. Please allow up to 24 hours for tracking updates to appear on the carrier's website.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Customs inspections

  • High shipping volumes

  • Public holidays

We appreciate your patience in these situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or cancelled. Additional shipping charges may apply if reshipment is required.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

Email: contact@tgcLuxe.shop

Please include:

  • Your order number

  • Photos of any damaged items or packaging (if applicable)

  • A description of the issue

We will work with the shipping carrier to help resolve the matter as quickly as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancellations.

Contact Us

If you have any questions regarding shipping, please contact us:

tgcLuxe

Email: contact@tgcLuxe.shop

Phone: +1 (479) 345-1674

Address:
28 Raintree Boulevard
Indianapolis, IN 46278
United States