FAQ

Welcome to the tgcLuxe FAQ page. Here you will find answers to common questions about our products, orders, shipping, payments, and services.

General Questions

What is tgcLuxe?

tgcLuxe is an online store specializing in Pokémon Trading Card Game products and collectibles. We provide Pokémon cards, sealed products, accessories, and collector items for fans, players, and collectors.

Are your Pokémon products authentic?

Yes. We are committed to providing authentic Pokémon Trading Card Game products sourced from trusted suppliers. We carefully select our inventory to ensure customers receive genuine collectible products.

Are you affiliated with Pokémon?

No. tgcLuxe is an independent retailer and is not affiliated with, sponsored by, or endorsed by Nintendo, Game Freak, Creatures Inc., The Pokémon Company, or The Pokémon Company International.

Product Questions

What products do you sell?

We offer a variety of Pokémon TCG products, including:

  • Booster Packs

  • Booster Boxes

  • Elite Trainer Boxes (ETBs)

  • Collection Boxes

  • Special Pokémon Products

  • Tins

  • Card Accessories

  • Collector Supplies

Are products brand new?

Yes. Products listed as sealed are new and unopened unless otherwise stated in the product description.

Do you sell individual Pokémon cards?

Product availability may vary. Please check our store listings for available individual cards and collectible items.

Ordering Questions

How do I place an order?

To place an order:

  1. Select your desired product.

  2. Add the item to your cart.

  3. Proceed to checkout.

  4. Enter your shipping and payment information.

  5. Confirm your order.

You will receive an order confirmation email after successful checkout.

Can I cancel my order?

Orders may be canceled only before they enter the processing or shipping stage. Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.

I did not receive my order confirmation. What should I do?

Please check your spam or junk email folder first.

If you still cannot find your confirmation email, contact us at:

contact@tgcLuxe.shop

Shipping Questions

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

  • United States: 3–6 business days

  • International: 10–20 business days

Delivery times may vary depending on the carrier and location.

Will I receive tracking information?

Yes. When available, tracking information will be sent to your email once your order has been shipped.

What if my package arrives damaged?

Please contact us within 7 days of receiving your order.

Include:

  • Order number

  • Photos of the damaged package/product

  • Description of the issue

Our team will review your request and assist you.

Payment Questions

What payment methods do you accept?

We accept secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available options may vary during checkout.

Is my payment information secure?

Yes. Payments are processed through secure payment providers, and we do not store your complete payment information on our servers.

Returns & Refund Questions

Do you accept returns?

Yes. Eligible returns may be accepted according to our Return & Refund Policy.

Items generally must be:

  • Unused

  • Unopened

  • In original condition

Can I return opened Pokémon products?

Due to the collectible nature of Pokémon products, opened items may not be eligible for return.

How long do refunds take?

Once a return is approved and processed, refunds are typically completed within 5–10 business days, depending on your payment provider.

Pre-Order Questions

Do you offer pre-orders?

Yes, selected products may be available for pre-order.

Pre-order details, estimated release dates, and cancellation conditions will be provided on the product page and in our Pre-Order Policy.

When will pre-order items ship?

Pre-order items ship after the official release date and once inventory becomes available.

Estimated dates may change due to supplier or manufacturer delays.

Contact Us

If your question was not answered here, our customer support team is happy to help.

tgcLuxe

Email: contact@tgcLuxe.shop

Phone: +1 (479) 345-1674

Address:
28 Raintree Boulevard
Indianapolis, IN 46278
United States