Contact information

At tgcLuxe, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, or any other inquiries, we're here to help.

Customer Support

Email:
contact@tgcLuxe.shop

Phone:
+1 (479) 345-1674

Mailing Address:
tgcLuxe
28 Raintree Boulevard
Indianapolis, IN 46278
United States

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday – Sunday: Closed

Response Time

We strive to respond to all customer inquiries within 24–48 business hours. During peak seasons, holidays, or promotional events, response times may be slightly longer.

Order Support

For questions regarding an existing order, please include the following information in your email:

  • Your full name

  • Order number

  • The email address used when placing the order

  • A brief description of your inquiry

Providing this information helps us resolve your request as quickly as possible.

Business Address

Please note that our mailing address is used for business correspondence only. Returns should not be sent to this address unless you have received prior authorization and return instructions from our customer support team.

We're Here to Help

Your satisfaction is our priority. Whether you're a first-time buyer or a long-time Pokémon Trading Card Game collector, our team is dedicated to making your shopping experience with tgcLuxe as smooth and enjoyable as possible.