Pre-Order Policy

At tgcLuxe, we offer selected Pokémon Trading Card Game products through pre-orders to help collectors secure upcoming releases before they become widely available.

This Pre-Order Policy explains the terms and conditions that apply to all pre-order purchases.

1. What Is a Pre-Order?

A pre-order allows customers to purchase a product before its official release date or before inventory is available.

By placing a pre-order, you are reserving an upcoming product that will be shipped once it becomes available.

2. Pre-Order Availability

Pre-order availability is based on estimated inventory provided by our suppliers.

While we make every effort to fulfill all pre-orders, availability may be affected by:

  • Manufacturer production changes

  • Supplier delays

  • Inventory limitations

  • Release date changes

If we are unable to fulfill your pre-order, you will be notified and provided with an appropriate resolution, including a refund where applicable.

3. Payment for Pre-Orders

Payment is required at the time the pre-order is placed unless otherwise stated.

By completing a pre-order purchase, you authorize tgcLuxe to process payment for the reserved product.

4. Release Dates and Shipping

Pre-order release dates are estimates and may change due to circumstances beyond our control.

Your pre-order will be shipped as soon as:

  • The product is officially released.

  • Inventory is received.

  • Your order is ready for fulfillment.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Combining Pre-Orders

If your order contains multiple pre-order items with different release dates, your items may ship together when all products become available.

Additional shipping options may be available depending on your order and checkout selection.

6. Pre-Order Cancellations

Pre-order cancellation requests must be submitted before the order enters processing or fulfillment.

Once a pre-order has been prepared for shipment, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible:

Email: contact@tgcLuxe.shop

7. Pre-Order Refunds

If a pre-order is canceled by tgcLuxe due to product availability issues or supplier changes, customers will receive a refund using the original payment method.

Approved refunds may take 5–10 business days to appear depending on your payment provider.

8. Price Changes

The price paid at the time of placing the pre-order is the final purchase price unless otherwise stated.

Customers will not be charged additional amounts due to future price increases.

9. Damaged Pre-Order Items

If your pre-order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the damaged item and packaging

  • Description of the issue

Our team will review your request and assist you according to our Return & Refund Policy.

10. Customer Responsibility

Customers are responsible for providing accurate:

  • Shipping address

  • Contact information

  • Email address

Incorrect information may result in delivery delays or additional shipping charges.

11. Contact Us

If you have questions regarding pre-orders, please contact:

tgcLuxe

Address:
28 Raintree Boulevard
Indianapolis, IN 46278
United States

Email:
contact@tgcLuxe.shop

Phone:
+1 (479) 345-1674