Refund policy

At tgcLuxe, customer satisfaction is our priority. We want you to enjoy your Pokémon Trading Card Game products and collectibles. If you experience an issue with your order, our team is here to help.

Please review the following Return & Refund Policy before submitting a request.

1. Return Eligibility

We accept eligible returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Products must be returned in the same condition as received.

  • Return requests must be submitted within 14 days of delivery.

  • Proof of purchase, such as an order number or receipt, is required.

Due to the collectible nature of Pokémon products, opened, used, or altered items may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened Pokémon booster packs

  • Opened booster boxes

  • Opened Elite Trainer Boxes (ETBs)

  • Used trading cards

  • Single cards that have been removed from protective packaging

  • Digital products or downloadable items

  • Items damaged after delivery due to customer handling

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

  • Any relevant details that can help us investigate

Our team will review your request and work toward an appropriate solution.

4. Return Process

To request a return:

  1. Contact our customer support team at:

    Email: contact@tgcLuxe.shop

  2. Include:

    • Your name

    • Order number

    • Reason for return

    • Photos (if applicable)

  3. Wait for return approval and instructions.

Please do not send items back without receiving return authorization. Unauthorized returns may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

  • We recommend using a trackable shipping method for returns.

  • tgcLuxe is not responsible for items lost during return shipping.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds typically appear within 5–10 business days after approval.

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

7. Exchanges

At this time, we do not guarantee direct exchanges.

If you need a different item, please contact our support team. We will review your request and provide available options.

8. Order Cancellations

Orders may only be canceled before they enter the processing or shipping stage.

Once an order has been shipped, it cannot be canceled and must follow our return process.

9. Pre-Order Products

Pre-order items may have different cancellation and refund conditions. Please review our Pre-Order Policy before purchasing pre-order products.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

tgcLuxe

Address:
28 Raintree Boulevard
Indianapolis, IN 46278
United States

Email:
contact@tgcLuxe.shop

Phone:
+1 (479) 345-1674